Although the Client and SOFTMAINT should deal a precise agreement for the post-implementation services, as SOFTMAINT doesn’t precisely know the current volume of activities and the Client probably can’t assume those future volume, it is important to establish the blueprint as soon as today.

The scope of activities should be composed of :

• Corrective maintenance, that is to say the fixing of issues detected on operational environments
• Small enhancements (pieces of work < 10 man days)
• Projects (pieces of work > 50 man days)

For these 3 activities, SOFTMAINT will be in charge of :

• Quotations
• Functional Requirement Specifications
• Technical Specifications
• Unit Specifications
• Constructed Software Units
• Unit Test Description
• Integration and system test plan / Master test plan
• Integration and system test specification
• Integration and system test description
• Updating of the management tools
• Management